A Message to Customers about Trading Card Games

Due to increasing levels of fraudulent claims being opened for Trading Card Games - including but not limited to Pokemon Cards, Yu-Gi-Oh! Cards, Magic Cards and Flesh & Blood Cards - we can no longer accept returns.

If there are any damages or evidence of tampering with your trading card set, please contact us immediately and do not open any further.

All Trading Cards shipped and sold directly from Shopville.ca and MyShopville.com are sent directly from manufacturer sealed case packs. No previously returned Trading Card sets should EVER be shipped for online orders placed through our flagship stores.

Shopville is committed to providing 100% Customer Satisfaction!

Please Contact Us before returning/exchanging items to ensure you get the best service possible.

December Holiday Returns Policy

During the December Holiday season, our return policy is extended for any purchases made from November 24th onwards, allowing returns until January 31st.

How Does Shopville Process Returns?

All returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. Exceptions will be made during times of postal delay.

Items that shipped new that are returned used may be subject to a restock fee of up to 50% of the original price paid.

New merchandise must be returned or exchanged in new condition with all original packaging and contents.

How Does Shopville Handle Refunds?

Refunds are issued once an item is returned to us and is confirmed in the same condition as it was upon leaving Shopville.

Please ensure you use an insured courier with tracking information to prevent the loss of your return. If you need assistance, feel free to Email Us!

All refunds are only able to be issued to the original payment method used for purchase. While refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

How Does Shopville Handle Improperly Shipped Items/Damaged Deliveries/Defective Product?

All items are warrantied for thirty (30) days from the delivery date, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. If your item arrives and is the incorrect item, is damaged, or is defective, simply Contact Us to initiate a no-hassle return.

Defective or damaged products can only be replaced with the same product. A full refund of the purchase price can instead be issued at your request.

In the event of damaged or defective product, the customer will be emailed a pre-paid return label and will pay no return shipping fee. Refunds/exchanges will be issued once the item arrives back at Shopville.

In the event we ship the incorrect item, a pre-paid return label will be emailed to the customer and the product will be replaced with the correct item immediately upon arrival of the incorrect item back at Shopville.

Shopville USA Returns Address
204 N Fehr Way
Unit C
Bay Shore NY 11706
USA

Shopville Canada Returns Address
195 Turbo Drive
Sherwood Park AB T8H 2J6
Canada

See the full Refund Policy.

Hours of Operation: Monday to Friday - 9am - 5pm MT (Excluding Holidays)

A Message to Customers about Trading Card Games

Due to increasing levels of fraudulent claims being opened for Trading Card Games - including but not limited to Pokemon Cards, Yu-Gi-Oh! Cards, Magic Cards and Flesh & Blood Cards - we can no longer accept returns once the packaging or seal has been broken.

If there are any damages or evidence of tampering with your trading card set, please contact us immediately and do not open any further.

All Trading Cards shipped and sold directly from Shopville.ca and MyShopville.com are sent directly from manufacturer sealed case packs. No previously returned Trading Card sets should EVER be shipped for online orders placed through our flagship stores.

Shopville is committed to providing 100% Customer Satisfaction!

Please Contact Us before returning/exchanging items to ensure you get the best service possible.

How Does Shopville Process Returns?

All returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. Exceptions will be made during times of postal delay.

Items that shipped new that are returned used may be subject to a restock fee of up to 50% of the original price paid.

New merchandise must be returned or exchanged in new condition with all original packaging and contents.

How Does Shopville Handle Refunds?

Refunds are issued once an item is returned to us and is confirmed in the same condition as it was upon leaving Shopville.

Please ensure you use an insured courier with tracking information to prevent the loss of your return. If you need assistance, feel free to Email Us!

All refunds are only able to be issued to the original payment method used for purchase. While refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

How Does Shopville Handle Improperly Shipped Items/Damaged Deliveries/Defective Product?

All items are warrantied for thirty (30) days from the delivery date, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. If your item arrives and is the incorrect item, is damaged, or is defective, simply Contact Us to initiate a no-hassle return.

Defective or damaged products can only be replaced with the same product. A full refund of the purchase price can instead be issued at your request.

In the event of damaged or defective product, the customer will be emailed a pre-paid return label and will pay no return shipping fee. Refunds/exchanges will be issued once the item arrives back at Shopville.

In the event we ship the incorrect item, a pre-paid return label will be emailed to the customer and the product will be replaced with the correct item immediately upon arrival of the incorrect item back at Shopville.

Shopville USA Returns Address
204 N Fehr Way
Unit C
Bay Shore NY 11706
USA

Shopville Canada Returns Address
195 Turbo Drive
Sherwood Park AB T8H 2J6
Canada

Hours of Operation: Monday to Friday - 9am - 5pm MT (Excluding Holidays)

See the full Refund Policy.